VICI Gelateria & Café 10 Dundas Street East, B104 Toronto, Ontario M5G 2G9 Tel: (416) 977-8424 Fax: (905) 383-0828 Email: info@vicigelato.com Website: www.vicigelato.com

Job Description

Position Junior Manager Location: Toronto Life Square, Toronto, Ontario

Accountable to General Manager Salary/pay grade $11.65 per hour +

[ x] 35 – 40 hrs/wk [ ] 20 – 35 hrs/wk [ ] less than 20 hrs/wk

[ x] Days [ x] Evenings [ x] Weekends

Job summary

The Junior Manager is responsible for all aspects of the operation of the business. He supervises the operations of all employees and is responsible for the success of the business. Second in command to the General Manager, he is primarily responsible to meet the company’s focus on exceptional customer service, he must foster the creation of a fun and relaxing environment for all of our customers. He or she is knowledgeable of all of the products and is able to answer all of customer’s questions on the products and services offered. He or she also assists in maintaining product quality and a clean and esthetically immaculate product display. The Junior Manager is also primarily responsible for the production of gelato and maintenance of inventory of gelato product.

Responsibilities/daily tasks

Managerial Functions

· Provides exceptional customer service

• Socializes with customers to create a warm friendly environment
• Answers customers questions on all of the products offered
• Supervises the work of all other employees
• Trains new employees on an as needed basis
• Creates employee work schedules ensures that business is properly staffed at all times
• Responsible for opening and closing of store (Key Holder)
• Prepares sales and inventory reports on a periodic basis
• Responsible for Quality Control of all products and of store cleanliness
• Able to perform all of the functions of the Gelato Barista on an as needed basis
• Able to perform all of the functions of the Espresso Barista on an as needed basis
• Able to perform all of the functions of the Sandwich Prep Person & Server on an as needed basis

Gelato Production Functions

• Works with company recipes and procedures to manufacture all homemade gelato products on daily basis
• Ensures sufficient supply of gelato products and fully stocks all gelato display cases and holding freezers
• Understands and is able to fully operate all gelato production equipment
• Performs daily/weekly inventory of gelato products
• Performs daily/weekly/monthly maintenance procedures on all gelato production equipment
• Periodically cleans and maintains gelato production area throughout the day
• Performs end of day thorough cleaning of gelato production equipment
• Maintains awareness of inventory and advises General Manager of low stock items
• Disposes of any refuse or garbage generated in the gelato production area

Qualifications

· High school diploma required

• Friendly, positive attitude and personable
• Excellent verbal communication skills
• Experience in food industry preferred
• Energetic, committed and hard working
• Able to multi-task and comfortable in a busy environment
• Exceptional eye for detail and cleanliness
• Previous managerial or supervisory experience an asset

Relation of the position to others in the company

• Reports directly to the General Manager
• Works cooperatively with General Manager in relation to the production of food products
• Works cooperatively with Espresso Barista and Gelato Barista to offer company products
• Supervises all employees in the company
• Works with General Manager from Hamilton location to coordinate ordering of supplies and inventory
• May be called upon to provide assistance to other positions as required.